Privacy Policy

This Privacy Policy describes how Better Homes and Gardens ("we," "us," or "our") collects, uses, and protects information you provide through our website, forms, and SMS / text-message program.

1. Information We Collect

When you submit a form, opt in to text messages, or contact us, we may collect:

• Name
• Email address
• Phone number
• Mailing or service address and ZIP code
• Information about your service request or inquiry
• Technical information (IP address, browser type, device type, referral source)

2. How We Use Your Information

• To respond to your inquiry or service request
• To schedule, confirm, and provide services
• To send appointment reminders, status updates, and service-related communications
• To improve our services and customer experience
• To comply with legal obligations

3. SMS / Text Message Program

If you opt in to text messages from Better Homes and Gardens, we use your phone number only to send messages about Better Homes and Gardens's services and the program you opted in to. Message frequency varies. Reply STOP to unsubscribe at any time, or HELP for help. Message and data rates may apply.

Better Homes and Gardens does not sell, rent, or share your mobile phone number, SMS opt-in information, or text-message content with any third party for marketing or promotional purposes. This restriction applies even when we use third-party platforms (such as Twilio) to deliver messages — those platforms act solely as service providers and are contractually limited to processing data on our behalf.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., scheduling, payment processing, communications platforms, hosting). These providers are contractually limited to using your information only on our behalf.
• Legal authorities when required by subpoena, court order, or applicable law.
• Successor entities in the event of a merger, acquisition, or sale of assets.

5. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at mo@bhgre-journey.com. To stop receiving text messages, reply STOP to any message we send.

7. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy. The "Last updated" date above reflects the most recent change.

9. Contact

Better Homes and Gardens
Email: mo@bhgre-journey.com
Phone: 4794058278